Frequently Asked Questions

Standard delivery takes 2–5 working days within the EU. Free delivery on orders over €100.

Yes! We offer free standard shipping on all orders over €100. For orders under €100, standard shipping is €7.95.

Absolutely. Once your order is dispatched, you’ll receive an email with a tracking number and link to follow your delivery’s progress.

We ship to EU member states from our fulfilment centre. For delivery to the UK, please visit our sister company www.thefinesource.com.

Our team personally visits producers and tastes every product before adding it to our selection. We prioritize quality, authenticity, and sustainable practices.

Many of our products are certified organic, and all are produced using traditional, sustainable methods. Product descriptions indicate specific certifications.

Storage instructions are provided on each product’s packaging. Generally, keep olive oils in a cool, dark place, and follow best-before dates for optimal quality.

You can sign up for notifications on any product page to be alerted when it’s back in stock. Many of our products are seasonal, so availability varies.

We accept returns within 28 days of delivery for unopened products in their original condition. Perishable items cannot be returned unless defective.

Contact us at returns@thefinesource.com with your order number. We’ll send you a returns label and instructions. Refunds are processed within 14 days of receiving the return.

Please contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or full refund at no additional cost.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Yes, all payments are processed through secure, encrypted connections. We never store your full card details on our servers.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and earn rewards.